Privacy Policy

1. Introduction

PixelBrew Café ("we", "our" or "us") operates the website pixelbrewcafe.com and our physical café premises at 12, 100 Feet Road, Indiranagar, Bengaluru, Karnataka 560038. We are committed to protecting your personal data and your right to privacy in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (India).

This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information. By using our website or services, you agree to the terms of this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, and phone number when you submit our contact form or enquire about group bookings.
• Usage data: Information about how you interact with our website, including IP address, browser type, pages visited and time spent. This data is collected via cookies and similar technologies.
• Booking data: When you make a reservation, we collect the details needed to process your booking (group size, date, time, special requests).
• Correspondence: If you contact us by email or phone, we may retain a record of that communication.

We do not collect or process sensitive personal data such as financial card numbers, government identification, or biometric data through our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and process bookings.
• To improve and personalise our website and services.
• To send operational communications (booking confirmations, updates) — we do not send marketing emails unless you have explicitly opted in.
• To comply with legal obligations.
• To analyse website traffic and improve user experience.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., submitting a contact form).
• Legitimate interests: Where it is necessary for our legitimate business interests and does not override your rights (e.g., improving our website).
• Legal obligation: Where we need to comply with applicable law.

5. Cookies

Our website uses cookies to enhance your experience. Please see our Cookie Policy for full details on the types of cookies we use and how to manage them.

6. Sharing Your Information

We do not sell, trade or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and business (such as website hosting), subject to confidentiality agreements. We may also disclose information if required by law or court order.

7. Data Retention

We retain contact form submissions for up to 12 months and then securely delete them. Website usage data collected via cookies is retained for the periods specified in our Cookie Policy. You may request deletion of your data at any time by emailing supp@pixelbrewcafe.com.

8. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at supp@pixelbrewcafe.com.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: supp@pixelbrewcafe.com
• Post: PixelBrew Café, 12, 100 Feet Road, Indiranagar, Bengaluru, Karnataka 560038
• Phone: +91 80 4567 8900